Flutura Install Guide for Therapists

Part A: Install Flutura on Your Own Device

Installing Flutura gives you a dedicated app icon and a distraction-free window, no browser tabs or address bars. It takes under a minute.

Desktop (Your Laptop or Computer)

Most therapists use Flutura on desktop during sessions. Here is how to install it:

1. Open workspace.flutura.app in Chrome, Edge, or another Chromium browser

2. Look for the Install icon in the address bar (a small screen with a down arrow)

3. Click Install

Flutura opens in its own window. Pin it to your taskbar (Windows) or Dock (Mac) for one-click access.

Desktop Chrome install icon in address bar

Desktop install confirmation dialog

iPhone or iPad

1. Open workspace.flutura.app in your browser

2. Tap the Share button (square with upward arrow)

3. Tap Add to Home Screen

4. Tap Add

iOS Safari share button location

iOS "Add to Home Screen" option in share sheet

iOS confirm "Add" dialog

Android Phone or Tablet

1. Open workspace.flutura.app in your browser

2. Tap the menu (three dots in Chrome, or three lines in Samsung Internet)

3. Tap Install app or Add to Home Screen

4. Tap Install or Add

Part B: Help Your Client Install Flutura

This is the single most effective way to make sure clients can find and access Flutura between sessions. It takes 60 to 90 seconds during a session, and clients are far more likely to complete it with you guiding them.

For New Clients (First Time Using Flutura)

Use this script after you have invited them and they have created their account:

"Now that your account is set up, let us save Flutura to your phone so you can find it easily. Open your browser, go to workspace.flutura.app, and I will walk you through adding it to your home screen. It takes about 30 seconds."

Then guide them through the steps for their device (see Part A above, or share the help article: https://help.flutura.app/en/articles/13-how-to-install-flutura-on-your-device)

For Existing Clients (Already Using Flutura in a Browser)

These clients can already access Flutura but may not have it saved to their home screen. Use this:

"Quick thing before we start today. You can save Flutura to your home screen so it works just like a regular app. Want me to walk you through it? It takes 30 seconds."

Then guide them through the steps for their device.

For Existing Clients (Transitioning from the Flutura App)

If your client currently uses the Flutura app downloaded from the App Store or Play Store:

"We have upgraded Flutura to a new version that runs through your browser. It is faster and gets updates immediately. Let me help you set it up. Everything you have done so far, your mood logs, worksheets, all of it, is still there."

Walk them through:

1. Open workspace.flutura.app in their browser

2. Log in with their existing email and password

3. Follow the install steps for their device

4. Confirm they can see their data

5. Once they are happy, they can remove the old app

Tips for a Smooth Install

• Do it during the session, not as homework. Completion rates are near 100% when you guide them in person.

• Check it worked: Ask the client to close Flutura, find the icon on their home screen, and reopen it. If it opens without the browser address bar, it is installed correctly.

• Reassure on data: Everything syncs automatically. There is nothing to transfer or download.

• For less confident clients: Offer to share a walkthrough video via WhatsApp (see WhatsApp templates below).

Part C: Troubleshooting

"My client cannot find the Share button on iPhone"

The Share button is a square with an upward arrow. In Safari it is at the bottom centre of the screen. In Chrome it is near the address bar. If the toolbar is hidden, scroll up on the page to reveal it.

"My client does not see the Install option on Android"

Ask them to check they are using the full address (workspace.flutura.app). If the option still does not appear, try clearing the browser cache or switching to Chrome.

"My client says the icon disappeared"

This can happen after a phone software update. They just need to follow the install steps again.

"My client cannot remember their login"

Clients can use the "Forgot password" link on the login page. If they never completed signup, you can resend the invitation from your Flutura dashboard.

"My client uses an older phone"

Flutura works on any device with a modern browser. If they are on iOS 14 or older, some features (like offline access) may be limited, but the core experience works.

Quick Reference: What to Share with Clients

Resources

• Client help article: https://help.flutura.app/en/articles/13-how-to-install-flutura-on-your-device

• WhatsApp templates: https://help.flutura.app/en/articles/14-whatsapp-message-templates-for-therapists