If a client tells you they can't find the invitation email you sent them, they no longer need a new email. The platform recognises invited clients on any sign-up or log-in page and routes them back to their invitation automatically.
This article covers what happens, what to tell your client, and when to resend.
When an invited client lands on a sign-up or log-in page and enters the email address you used to invite them, Flutura recognises them and shows a short confirmation:
Welcome! [Your name] invited you to Flutura. You don't need to pay; your therapist covers your access.
A "Continue setup" button takes them to the standard invitation flow. No payment page, no second sign-up, no risk of a duplicate account.
This works on all three entry points: the main sign-up page, the trial sign-up page, and the log-in page.
If a client messages you about a lost invitation email, you can send them this:
No problem, your invitation is still active. Go to flutura.app and type your email address on any sign-up or log-in page. You'll see a "Welcome!" message confirming I invited you. Click "Continue setup" and you'll pick up where the email would have taken you.
You can also forward them the client help article: I Lost My Invitation Link.
The recovery path works as long as:
The client uses the same email address you invited
You haven't manually revoked or replaced the invitation in your dashboard
If either of those isn't true, resend the invitation from the client's profile in your dashboard.
