If you've ever opened a completed worksheet on a client's profile and seen empty fields where you expected to see their responses, this article is for you.
We identified and fixed a defect in our admin tooling that was, in some cases, preventing completed worksheet responses from rendering on the therapist dashboard. The responses themselves were saving to the platform correctly. The issue was on our display side: the dashboard couldn't always match the saved response back to the question it belonged to, and would show the field as blank.
Three changes shipped on 28 May 2026:
The admin tool no longer creates worksheets that can trigger this rendering issue. Any new worksheet, or any edit to an existing worksheet, now keeps everything intact.
Every worksheet in the library has been audited and patched where needed. New client submissions going forward will save and display correctly.
Historical client responses that were previously rendering blank have been patched. When you next open the relevant assignments, the responses should be visible.
A separate PDF export issue, where worksheets containing multiple repeating entries would sometimes overlap when exported, is also fixed.
For most therapists, nothing. The fix is server-side and the recovery is automatic.
If you've recently opened a client assignment and noticed empty fields where you expected responses, hard refresh your browser once (Cmd-Shift-R on Mac, Ctrl-Shift-R on Windows) to clear any cached views, then re-open the assignment.
If a response is still empty after a refresh, that genuinely means the client didn't fill it in. If you're unsure, contact support and we'll look at it directly.
If you had any moments where you assumed a client hadn't completed an assignment, and you weren't sure how to ask them about it: in some of those cases, your client had actually filled it in. The platform was silently failing to show you. We want to be upfront about that.
If you'd like a short walkthrough of one of your now-recovered assignments to see the difference, contact support and we'll set up a quick session.
No client data was exposed externally as part of this fix. All affected responses were stored correctly in the platform throughout; the only thing that was broken was their display on the therapist dashboard. Recovery happened entirely within our existing data, with no client re-contact required.
The short version: a validation step in our admin tool was, in certain cases, silently removing one of the technical identifiers that links a saved response back to the question it answers. The save itself worked. The link was missing. So the dashboard couldn't find the response.
The longer version is technical and lives in our internal incident report; happy to share it with any therapist who specifically wants it.
We've added safeguards at three layers so this class of issue is impossible to ship silently in future:
The admin tool now refuses to save a worksheet that's missing those identifiers.
Our server-side validation rejects any incoming worksheet content that has the same gap.
Our display layer will now surface a visible error message if it ever encounters a worksheet it can't match responses against, rather than showing blank. (Shipping next week.)
This was a quiet failure that we discovered through a therapist report rather than through our own monitoring. The display-layer safeguard above is the most important of the three, because it converts any future occurrence into a loud failure that we can fix within hours rather than weeks.
If anything's still unclear, or if you find a specific assignment that's behaving oddly after this fix, reply to this article or email [email protected] and we'll look at it directly.
