Flutura records therapy sessions directly in your browser on iPhone. For recording to work reliably, the app needs to stay in the foreground with your screen on throughout the session. This article explains the setup we recommend, why this is needed, and your options for sessions where that is not practical.
Before you start recording on iPhone:
Place your phone face-up within arm's reach.
Keep the Flutura tab open and visible.
Do not lock the screen or switch to another app during the session.
Tap Start recording, leave the phone alone, and return to it when the session ends.
iOS pauses apps that are not in the foreground to save battery. When that happens, the recording pauses with the app. This is a system-level behaviour on iPhone, and Flutura cannot override it from inside the browser.
This is not the case on desktop or Android, where the operating system lets the recording continue in the background.
If the screen locks or another app comes to the front during a session:
The recording pauses at that moment.
Audio captured after the pause may be lost.
The app will warn you when you return and attempt to recover what was captured.
Returning to Flutura quickly reduces how much is affected. The longer the gap, the higher the chance that part of the session will not save.
For the most reliable recording on iPhone:
Phone face-up, within arm's reach, on a flat surface.
Screen on: adjust Auto-Lock to Never in Settings → Display & Brightness for the session, then restore it afterwards.
Do Not Disturb enabled: prevents calls and notifications pulling the app out of focus.
Flutura in the foreground: leave the tab open, do not switch to another app during the session.
Plug the phone into a charger if the session is long. Keeping the screen on uses more battery than usual.
Some sessions make it impractical to leave the phone untouched, for example longer sessions, co-located work, or any situation where interrupting a recording would distract from the room.
For sessions like these, two alternatives remove the constraint entirely:
Flutura on desktop (Mac or PC browser): records reliably without foreground requirements.
Flutura on Android: Android handles background apps differently, so recordings continue if the screen locks.
If iPhone is the only option for an important session, consider starting a fresh recording for each segment rather than one long continuous recording. Shorter recordings limit how much can be affected if the app is backgrounded.
We are working on an improvement that will make iPhone recordings more resilient when the screen locks or another app takes focus. Until that ships, please follow the setup above for any session you record on iPhone.
If you have a session that did not save as expected, contact support through the chat widget and we will investigate. Please include the approximate session time and the client's initials (not the full name) so we can locate the recording attempt.
